Is MyGovID down, or is it a login problem?
If MyGovID is not working, first check the Department of Social Protection's customer notices for a MyGovID or MyWelfare incident. If no notice explains your error, use official MyGovID Help and Support for login or account problems. A failed login alone does not prove an outage. MyID is an independent guide, not a live status monitor; no notice does not guarantee that the service is working.
How to read this page
- Official notice: a Department of Social Protection notice states that a service is unavailable, under maintenance or restored.
- User report: useful as a lead, but not proof that a service-wide incident exists.
- Cause is what we know at the time of logging. Where the Department later publishes more detailed information, we update the entry and flag the change.
Where to check
Use sources in this order:
- The Department's customer notices, which has carried MyGovID and MyWelfare maintenance and incident updates.
- Open MyGovID or MyWelfare directly and check the message on the page you were trying to use.
- Use MyGovID Help and Support for an account-specific error. For a MyWelfare transaction, use the help route on that service. Do not send passwords, verification codes or identity documents to MyID.
Third-party reports may help identify a pattern but do not establish the cause, scope or resolution time.
What this page can confirm
Check the official notices above for the current position. If no notice applies, our troubleshooting hub covers the most common account and device routes.
| Date | Start (Dublin) | End | Services affected | Severity | Cause (if known) |
|---|---|---|---|---|---|
| No source-backed incident entries are currently published in this independent table. | |||||
Why this page exists
Two reasons:
- For users. When a state service is down, the single most useful thing is to know whether it's only you or everyone. Knowing that lets you decide whether to wait or to try an alternative.
- For accountability. Patterns of outage — frequency, duration, time of day, recurrence around specific deadlines (Revenue Pay & File, welfare payment dates) — matter for regulator scrutiny and for the public conversation about uptime obligations for essential state services. The page is designed to make those patterns visible.
For journalists and researchers
This page does not provide a complete uptime history or a verified outage dataset. Use dated official notices for evidence of a named incident; an empty table is not proof that no incident occurred.
Reporting an outage
If you're experiencing what you believe is a MyGovID, MyWelfare or Revenue outage right now:
-
Confirm it isn't just you
Try a different network (Wi-Fi vs cellular). Try a different device. Try an incognito browser window. See our server errors guide.
-
Take a screenshot with the timestamp visible
Keep it for your records and for any conversation with the service responsible for the transaction.
-
Send us the report
Email tips@myid.ie. Include the time you observed the issue, the specific URL, the error message, your browser/device, and whether other people on your network are affected.
If a deadline may be affected
Do not assume an automatic extension. Keep the official notice, exact error, timestamp and any submission reference, then contact the service responsible for the deadline and follow its instructions.
Related
In this topic: Scams, identity theft and public issues
How do I recognise a scam, respond to identity theft or follow a public controversy?