MyGovID server errors
"500 Internal Server Error", "502 Bad Gateway", "503 Service Unavailable" — these are server-side errors, not problems on your phone. They mean MyGovID itself is having trouble, briefly or longer.
How to tell whether it's just you or everyone
Try a different network
Switch from Wi-Fi to mobile data (or vice versa). If it works on one and not the other, the issue is at your network provider, not MyGovID.
Try a different browser or device
If MyGovID loads on another device on the same network, the problem is in your original browser (cache, extensions). Try clearing the browser cache or open a private/incognito window.
Check our outage log
If we've seen multiple confirmed reports, we'll have it logged at /issues/outages/. We log start time, services affected, and resolution time.
Check Downdetector and similar
External outage trackers will spike when a national service has a real outage. They're imperfect but they confirm whether you're alone.
What each error code means
| Code | What it means | What you can do |
|---|---|---|
| 500 | MyGovID's server hit an unhandled error processing your request. | Wait 5 minutes, refresh. If it persists for more than 30 minutes, the service is having a real problem. |
| 502 / 504 | A piece of MyGovID's infrastructure between you and the application server is failing. | Same as 500 — wait and refresh. Usually clears in under 10 minutes. |
| 503 | MyGovID is in scheduled maintenance OR has been temporarily taken offline by overload. | Maintenance windows are typically posted on the MyGovID homepage. Otherwise refresh after 30 minutes. |
| "Network error" / no response | Your connection didn't reach MyGovID at all. | Network problem on your end — check Wi-Fi or cellular signal. |
When MyGovID has a known outage
Outages happen. MyGovID is a high-traffic service serving 2.3 million accounts. When it's down for everyone, there is no useful action you can take from a phone or browser — the only thing that helps is for MyGovID's engineering team to fix it.
If you have a deadline (filing a Revenue return, submitting a welfare claim with a closing date), document that you tried to use the service during the outage. Most state services treat a documented outage as a valid reason for a same-day extension. Screenshot the error message with the timestamp visible.
FAQ
Will my data be lost during a 5xx error?
Anything you submitted that returned an error was probably not saved. Wait until the service is up and resubmit.
Can I report an outage to MyID and have it added to the log?
Yes — email tips@myid.ie with the time, the error you saw, and the browser/device you were on. We corroborate with other reports before logging.