MyGovID troubleshooting
MyGovID problems concentrate around a few specific failures: lost passwords, missing 2FA codes, app crashes, accounts locked after too many wrong attempts, verifications stuck mid-flow. Each one has a fix. Find your symptom below.
I cannot log in
Forgot password
Reset your MyGovID password — the routes that work, and the ones to avoid.
2FA code not arriving
Why the 6-digit verification code isn't reaching your phone, and how to fix it.
Account locked
Too many wrong attempts have locked you out. Here is how to recover.
Change your email
The MyGovID email is the anchor of your account — here's how to change it safely.
The app or website isn't working
App crashing on iPhone
The MyGovID iOS app keeps crashing or won't open. Diagnostic checklist.
App not working on Android
Common MyGovID Android problems and their fixes.
Server errors (500, 502, 503)
How to tell whether MyGovID is down for everyone or only for you.
MyGovID not working at all
The triage page — start here when nothing is loading.
I'm stuck mid-process
PSC problems
Booking a PSC appointment
How long the wait actually is by region, and how to find an earlier slot.
PSC renewal
What changed in 2026, what you need to bring, and what can be done online.
If MyGovID is broken for everyone right now, our outage log tracks confirmed issues. We update it within an hour of confirmed reports.
If a page or message asks for your PPS number, MyGovID password, or 2FA code in a way that surprises you — stop. The official MyGovID never asks for your password via email, text or phone call. See our phishing checks guide.