MyGovID 2FA code isn't arriving
Verified MyGovID accounts require a 6-digit code sent to your phone every time you log in. When the code doesn't arrive, it's almost always one of four causes — check them in this order.
Check 1 — The phone number on the account
If you changed your phone number and didn't update MyGovID, the code is being sent to a number you no longer use. You'll need to update the number through your MyGovID profile or via the MyGovID app's account-management section.
Check 2 — Signal and carrier delays
SMS delivery in rural Ireland or on certain carriers can be delayed by several minutes. Wait 10 minutes before requesting another code. Requesting too many fresh codes will trigger a rate limit on the account.
Check 3 — SMS spam filters and blockers
Some carrier and phone-level spam filters block automated SMS from short codes. Check:
- Your phone's "Filtered Messages" or "Junk" folder (iOS: Messages → Filters → Junk; Android: Messages → Spam protection).
- Whether your carrier's call-blocker service is blocking SMS from automated numbers.
- If your phone is set to "Do Not Disturb" mode that suppresses SMS notifications.
Check 4 — You're requesting too many codes
If you've requested several codes in quick succession the system will rate-limit you. Wait 15 minutes before trying again. The earlier codes you ignored may still arrive after the delay.
None of the above — what next
If you've waited 30 minutes after a single code request, the phone number is correct and current, and you've checked all spam filters, the issue is on MyGovID's side. Contact the official Help and Support. They may need to manually reset your 2FA setup — expect this to take 1-3 working days.
I no longer have the phone
If the phone number on your MyGovID is permanently lost (lost device, cancelled SIM, moved country and changed number), you cannot self-recover. You will need to verify your identity through another channel, which usually means visiting an Intreo Centre in person. See forgot password for the related "lost-everything" scenario.
When you next have access, set up a recovery email on your MyGovID account profile. It does not replace 2FA but it gives you an extra recovery channel for password resets.
FAQ
Will I be charged for the SMS?
No. MyGovID 2FA codes are free to receive.
The code arrived but says "expired" when I enter it
The codes are valid for 5 minutes. Request a fresh one.
Can I switch to email-based 2FA?
Not currently. MyGovID 2FA is SMS-based.